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Delete/inactivate a bank account

If you no longer need a bank account, you can delete it from the BILL account. Once deleted, you can still view the inactive bank account information, but payments will not be processed in or out and it will not be available for billing.

Note: Only users verified on a bank account can deactivate the account.

Delete/inactivate a bank account

  1. Select Settings.
  2. Select Bank Accounts under Bank & Payment Accounts
  3. Select the bank account number.
  4. Select the trash can icon.
  5. Check the box and select Confirm.

Impact to payments in process

  • Scheduled payments
    • When you inactivate(delete) a bank account, you automatically cancel all scheduled payments that are set to process from that bank account.
    • For payments that were processed from a bank account that's inactivated from BILL needs to be voided and reissued, expect the following:
      • If the bank account is still open--even if the account has been inactivated in BILL--we'll return the funds to the issuing bank account
      • If the bank account is no longer open, our attempt to return the funds will fail. We'll send an email notification to the authorized users on that bank account, requesting them to contact Customer Support to let us know which bank account to which we can redirect the funds.
        • The bank account you provide to which we'll redirect funds, must be active in the BILL account
  • Receiving payments
    • We lock remittance information when a payment process is complete. To make sure that when you add a new bank account to receive payments, those payments in progress will be deposited, uninterrupted. They'll deposit into the bank account you had previously set as Default To Get Paid, at the time the payment was processed.
    • If that bank account is closed at the bank, the payment will be declined. Contact your customer to reschedule payment
    • Payments with process dates after the update will use the new bank information if the new bank is specifically chosen or if it is set as the Default To Get Paid.
  • Billing
    • Removing a bank account also removes the bank as a method to pay your BILL subscription. Review your Billing method to ensure your account stays current.

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